Help
Questions & Answers
Orders
When will my order ship?
Orders are prepared within 1–2 business days. You'll receive an email with tracking as soon as your order is on its way.
Can I change or cancel my order?
We move quickly, but if you contact us within a few hours of ordering we will do our best to help. Once an order has shipped it can no longer be changed.
Do you offer gift wrapping?
Yes. Choose complimentary gift wrapping in your bag and add a personal message if you like.
Shipping & returns
How much is shipping?
Standard shipping is free on orders over $75. See Shipping & Returns for all rates.
Where do you ship?
We currently ship within the United States.
What is your return policy?
Unopened items can be returned within 30 days of delivery. Full details are on our Shipping & Returns page.
Products
Where can I find the ingredients?
Each product page lists its full ingredients under “Ingredients”.
How long does a lipstick last once opened?
For the best color and texture, we recommend using lip products within 12 months of opening.
Still need help?
We're happy to help. Contact us and we'll reply within two business days.